PERFORMANCE REPORT

Member Since

PERFORMANCE REPORT

Member Since

Serena Armstrong

Serena Armstrong

Proudly serving veterans from
Florida

NMLS 1743790

Serena is licensed in:

Florida

Serena Armstrong

Serena comes from a multi-generational military family and retired from the Air Force after a 20-year career. She is an experienced mortgage professional and is dedicated to taking care of veterans and active-duty service members. Following her retirement from the Air Force, Serena earned her license as a real estate professional before transitioning to mortgage lending. Serena wholeheartedly dove into every aspect of the home buying experience and more specifically recognized a massive disconnect with Veterans understanding and utilizing their VA loan benefits. This ignited her career into the mortgage field and a passion for educating and assisting military members, veterans, and their families in the home buying process. Serena’s military background gives her a strategic advantage in understanding how to best navigate the ins & outs of the VA loan and getting her clients into their homes on time. Serena is licensed in many states and can serve you should you wish to purchase a home in Florida or elsewhere in the U.S.

About Serena 's VVA Rank

VVA4s are the professionals have earned this rank with time in service as well as exceeding minimum performance standards of VVA3. They have served a minimum of six months as a VVA3, met all performance metrics, and continued to submit their accountability tracking on time regularly. They will answer every question perfectly in accordance with the VA Lender Handbook guidelines, VA resources and, not just one lender's overlays. During these 6 months we are testing their hearts and minds. They will be the embodiment of our institutional core values of honor, courage, and commitment. We want to see the best showing up in VVA4; we want to see how they engage you, respond to your direct questions, and respond to questions that could benefit them but they will never take an individual position to gain through solicitation. We aim to achieve the change we want to find for you and protect you as a Veteran and Active Service Member. Changing the hearts and minds of those helping you is the only authentic way to make a difference. No regulation or rules will help because people are still the same in trying to find easy ways around rules. VVA4 are there to serve you because you serve our Country.

At VVA4 the professional will be eligible to serve as a Squad Leader. This challenge is to begin training peer to peer leadership in a unique way. These peers are not employees, they are not subordinates, they are unique peers that choose to follow and whose leadership must be earned. The minimum time spent in VVA4 will be approximately 1 year.